Shipping & Return Policy
Shipping Policy
We will provide domestic shipping services for customers through our partnering logistics companies.
We will process orders and arrange for shipping within 1 business day of receiving an order.
We will offer standard shipping services and express shipping services. Item(s) will be shipping within 24 hours after cleared payment received, and you should expect your order in 3-5 business days! We also provide express delivery service ($6.99), if you choose this option, you will receive your order in 1-3 business days!Please note that these times are estimates only and actual shipping times may vary depending on the customer's location and logistics company requirements.
We will provide a tracking number for each order so that customers can track their shipment at any time.
We will make every effort to ensure that orders are delivered on time, but we will not be responsible for delays caused by events beyond our control, such as severe weather or transportation disruptions, or incorrect or incomplete address information provided by the customer.
We will notify customers of the expected delivery time and shipping date before the shipment is sent out.
We will do our best to accommodate special shipping requests from customers, such as gift wrapping or specific delivery times, but additional fees may apply. Please contact us in advance if you have any special requests.
If customers have any questions or issues with the shipping service, they should contact our customer service team promptly info@queenmailstore.com , with your name and order number, and we will reply within 24 hours. We will do our best to resolve the issue and ensure customer satisfaction.
ONLINE RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@queenmailstore.com
Please note that returns will need to be sent to the following address:
Return depot
13425 Franklin Ave
Flushing NY 11355
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@queenmailstore.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@queenmailstore.com